Privacy Policy (GDPR Compliant)
This Privacy Policy explains how Medicore Ambulance Service UK Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit www.medicore.uk, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
2. Personal Data We Collect
We may collect and process the following personal data:
- Identity and Contact Data: Name, email address, or other details you voluntarily provide (e.g. via contact forms or newsletter sign-ups).
- Technical Data: IP address, browser type and version, time zone, operating system, and device information.
- Usage Data: Information about how you use our website, including pages visited and interactions.
- Cookies and Tracking Data: Information collected through cookies or similar technologies.
3. Legal Basis for Processing
Under the GDPR, we process your personal data only when we have a lawful basis to do so, including:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary to comply with a legal obligation.
- Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms.
4. How We Use Your Personal Data
We use your personal data to:
- Operate and maintain our website
- Respond to inquiries or provide requested services
- Improve website functionality and user experience
- Analyse usage and performance
- Comply with legal and regulatory obligations
5. Cookies
We use cookies and similar technologies to enhance your experience and analyze website usage.
Where required by law, we will request your consent before placing non-essential cookies on your device. You may withdraw your consent at any time or manage cookie preferences through your browser settings.
6. Data Sharing and Transfers
We do not sell your personal data. We may share your data with:
- Trusted service providers who process data on our behalf (e.g. hosting, analytics, email services)
- Public authorities where required by law
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Your GDPR Rights
Under the GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your personal data (“right to be forgotten”)
- Restrict or object to processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details above.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Email: office@medicore.uk
This privacy policy is provided for general informational purposes and does not constitute legal advice.